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Lecturer(s)
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Lochmannová Alena, Mgr. Ing. Ph.D. et Ph.D., MBA
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Ratislavová Kateřina, Mgr. Ph.D.
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Course content
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Lectures 1. Familiarization and perception. 2. Social perception errors and how to avoid them - a range of errors with the source in the observer, a range of errors in the person under assessment. 3. The concept of communication - the importance of communication in health care, written form of communication, communication with the media, communication barriers, empathy. 4. - 5. Types of communication - forms of nonverbal communication, communication disorders (double bind, brainwashing), nonverbal meaning communication in dealing with the patient. 6. The art of dialogue - effective communication. 7. - 8. Assertiveness in practice - assertive law, techniques, assertive acceptance of justified and unjustified criticism, assertive expression of anger. 9. Listening - the art of listening actively. 10. Communication with the patient at different age. 11. Communication with handicapped patients. 12. - 13. NŽS - communication with people in NŽS, non-adaptive behavior, personalities with non-adaptive characters. 14. - 15. Basics of crisis intervention. Exercises 1. Training of introduction, introduction techniques. 2. - 3. Verbal communication techniques. 4. - 5. Training communication with the client (patient). 6. - 7. Practicing nonverbal communication. 8. - 9. Training of coping with problem clients (patients). 10. - 11. Training the basics of crisis intervention. 12. - 15. Written test. Presentation of seminar papers.
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Learning activities and teaching methods
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- Contact hours
- 30 hours per semester
- Undergraduate study programme term essay (20-40)
- 10 hours per semester
- Preparation for formative assessments (2-20)
- 10 hours per semester
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| prerequisite |
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| Knowledge |
|---|
| are not required |
| Skills |
|---|
| are not required |
| learning outcomes |
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| Knowledge |
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| enumerates the principles of proper communication healthcare worker-client (patient) |
| clarifies the forms and importance of nonverbal communication in medical practice, |
| specifies the use of communication skills among clients in difficult life situations |
| Skills |
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| is able to communicate with the patient in a common and professional way |
| identifies errors in social perception |
| demonstrates forms of non-verbal communication |
| manages the basics of crisis intervention |
| Competences |
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| N/A |
| N/A |
| teaching methods |
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| Knowledge |
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| Interactive lecture |
| Skills |
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| Discussion |
| Competences |
|---|
| Interactive lecture |
| Discussion |
| assessment methods |
|---|
| Knowledge |
|---|
| Test |
| Seminar work |
| Skills |
|---|
| Skills demonstration during practicum |
| Competences |
|---|
| Test |
| Seminar work |
| Skills demonstration during practicum |
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Recommended literature
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Andršová, Alena. Psychologie a komunikace pro záchranáře : v praxi. 1. vyd. Praha : Grada, 2012. ISBN 978-80-247-4119-2.
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Černý, Vojtěch. Řeč těla : [neverbální komunikace pro obchodníky i běžný život]. Vyd. 1. Brno : Computer Press, 2007. ISBN 978-80-251-1658-6.
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Hierhold, Emil. Rétorika a prezentace : 7., aktualizované vydání. 1. vyd. Praha : Grada, 2008. ISBN 978-80-247-2423-2.
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Janoušek, Jaromír. Verbální komunikace a lidská psychika. Vyd. 1. Praha : Grada, 2007. ISBN 978-80-247-1594-0.
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KELNAROVÁ, J., MATĚJKOVÁ, E. Psychologie a komunikace.. Praha : Grada, 2009. ISBN 978-80-247-3270-1.
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LA BARRE, F. Jak mluví tělo.. Praha : Triton, 2004. ISBN 978-80-7254-446-2.
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Tomová, Šárka; Křivková, Jana. Komunikace s pacientem v intenzivní péči. 2016. ISBN 978-80-271-0064-4.
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