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Lecturer(s)
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Gillernová Klára, Ing.
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Steiner Martin, Bc. DiS.
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Vodehnalová Ivana, Mgr.
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Course content
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Lectures 1. Medical Operational Center (ZOS) - introduction, basic concepts. 2. Basics of teamwork at ZOS. 3. Basics of legislation relevant to operator activity. 4. Psychological aspects of ZOS. 5. Keeping a phone call on the emergency line. 6. Operational management of emergency medical services. 7. Air rescue service and its specifics in operational management. 8. Communication and information technologies in IRS. 9. Activity of ZOS in co-operation in IRS during normal operation and during an emergency. 10. Quality management work at ZOS Exercises 1. - 10. Practical training - simulated reception of emergency calls and calls, localization, navigation, geographic information systems, solving difficult communication situations, teamwork training, event classification, degree of urgency phone assisted first aid.
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Learning activities and teaching methods
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- Preparation for formative assessments (2-20)
- 6 hours per semester
- Contact hours
- 40 hours per semester
- Preparation for an examination (30-60)
- 30 hours per semester
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| prerequisite |
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| Knowledge |
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| are not required |
| Skills |
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| are not required |
| Competences |
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| N/A |
| N/A |
| N/A |
| N/A |
| N/A |
| learning outcomes |
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| Knowledge |
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| describes the operation of the Health Care Operational Center, income, records and method of evaluation of emergency calls |
| characterizes the specifics of operational management of the air group |
| Skills |
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| are not defined |
| Competences |
|---|
| N/A |
| N/A |
| N/A |
| N/A |
| N/A |
| N/A |
| teaching methods |
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| Knowledge |
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| Lecture |
| Multimedia supported teaching |
| Skills |
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| Practicum |
| Skills demonstration |
| Competences |
|---|
| Lecture |
| Multimedia supported teaching |
| Practicum |
| Skills demonstration |
| assessment methods |
|---|
| Knowledge |
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| Oral exam |
| Test |
| Skills |
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| Skills demonstration during practicum |
| Competences |
|---|
| Oral exam |
| Test |
| Skills demonstration during practicum |
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Recommended literature
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FRANĚK, O. Manuál operátora zdravotnického operačního střediska. Praha: Ondřej Franěk, 2018. ISBN 978-80-905651-2-8.
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FRANĚK, O. Operační řízení přednemocniční neodkladné péče.. Praha: Ondřej Franěk, 2018. ISBN 978-80-905651-3-5.
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Remeš, Roman; Trnovská, Silvia. Praktická příručka přednemocniční urgentní medicíny. 1. vyd. Praha : Grada, 2013. ISBN 978-80-247-4530-5.
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