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Lecturer(s)
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Lochmannová Alena, Mgr. Ing. Ph.D. et Ph.D., MBA
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Course content
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Lectures 1. Familiarization and perception. 2. - 3. Verbal communication. 4. - 5. Principles of proper communication of a health professional - client (patient). 6. Communication errors. 7. - 8. Nonverbal communication. 9. - 10. Problem client (patient). 11. - 12. Basics of crisis intervention. 13. - 15. Papers. Exercises 1. Training of introduction, introduction techniques. 2. - 3. Verbal communication techniques. 4. - 5. Training communication with the client (patient). 6. - 7. Practicing nonverbal communication. 8. - 9. Training of coping with problem clients (patients). 10. - 11. Training the basics of crisis intervention. 12. - 15. Papers.
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Learning activities and teaching methods
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- Contact hours
- 30 hours per semester
- Presentation preparation (report) (1-10)
- 2 hours per semester
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| prerequisite |
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| Knowledge |
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| no prerequisites are required |
| Skills |
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| no prerequisites are required |
| learning outcomes |
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| Knowledge |
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| enumerates the principles of proper communication between the health-client (patient) |
| clarifies the forms and importance of non-verbal communication in medical practice |
| specifies the use of communication skills in clients in difficult life situations |
| Skills |
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| he/she is capable of regular and professional communication with the patient |
| identifies errors in social perception |
| demonstrates forms of non-verbal communication |
| manages the basics of crisis intervention |
| Competences |
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| N/A |
| teaching methods |
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| Knowledge |
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| Lecture supplemented with a discussion |
| Skills |
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| Skills demonstration |
| Competences |
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| Lecture supplemented with a discussion |
| Skills demonstration |
| assessment methods |
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| Knowledge |
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| Individual presentation at a seminar |
| Skills |
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| Skills demonstration during practicum |
| Competences |
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| Individual presentation at a seminar |
| Skills demonstration during practicum |
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Recommended literature
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Černý, V. Řeč těla. Brno: Computer Press, 2007.
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Hierhold, E. Rétorika a prezentace. Praha: Grada, 2008.
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Janoušek, J. Verbální komunikace a lidská psychika. Praha: Grada, 2007.
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Kelnarová, J., Matějková, E. Psychologie komunikace. Praha: Grada, 2009.
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La Barre, F. Jak mluví tělo. Praha: Triton, 2004.
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