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Lecturer(s)
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Course content
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Nature, justification, importance and history of consumer protection. Role of the state in the consumer protection, consumer policy. Approaches to consumer protection in the Czech and European legislation, documents and directives. Supervising institutions in the system of consumer protection. Involvement of consumers, consumer associations and organisations. Unfair commertial practices and information obligation of retailers. Alert systems of consumer protection. Ethics in business in the framework of the consumer protection. Alternative dispute solution. Advertisement regulation.
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Learning activities and teaching methods
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Lecture supplemented with a discussion, Discussion, Students' portfolio, Individual study, Students' self-study, Self-study of literature, Textual studies, Practicum
- Contact hours
- 26 hours per semester
- Presentation preparation (report) (1-10)
- 2 hours per semester
- Undergraduate study programme term essay (20-40)
- 20 hours per semester
- Preparation for an examination (30-60)
- 30 hours per semester
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| prerequisite |
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| Knowledge |
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| to have basic knowledge of legislation, EU institutions and their competency |
| Skills |
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| to apply basic methods of data mining and processing |
| Competences |
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| N/A |
| N/A |
| N/A |
| learning outcomes |
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| Knowledge |
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| to explain principles and importance of consumer protection |
| to express content and orientation of consumer policy |
| to explain the framework of consumer protection set in Czech and European documents and directives |
| to describe unfair commercial practices |
| to explain the role of supervising institutions focusing on consumer protection |
| to explain the role of rapid alert systems of consumer protection |
| Skills |
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| to apply key aspects of consumer protection legislation in the business practice |
| Competences |
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| N/A |
| N/A |
| N/A |
| teaching methods |
|---|
| Knowledge |
|---|
| Lecture supplemented with a discussion |
| Practicum |
| Textual studies |
| Self-study of literature |
| Individual study |
| Students' portfolio |
| Discussion |
| Skills |
|---|
| Individual study |
| Students' portfolio |
| Competences |
|---|
| Interactive lecture |
| Textual studies |
| Students' portfolio |
| assessment methods |
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| Knowledge |
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| Written exam |
| Seminar work |
| Skills |
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| Seminar work |
| Skills demonstration during practicum |
| Individual presentation at a seminar |
| Competences |
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| Written exam |
| Seminar work |
| Skills demonstration during practicum |
| Individual presentation at a seminar |
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Recommended literature
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Zákon č. 634/1992 Sb., o ochraně spotřebitele v platném znění.
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Hulva, T. Ochrana spotřebitele. 2005. ISBN 978-80-245-1262-4.
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Pokorná, Jarmila; Večerková, Eva,; Levická, Tereza; Dudová, Jana. Ochrana spotřebitele proti nekalým obchodním praktikám podnikatelů. Vydání první. 2017. ISBN 978-80-7552-625-0.
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Schulte-Nölke, Hans; Tichý, Luboš. Perspectives for European consumer law : towards a directive on consumer rights and beyond. München : Sellier, 2010. ISBN 978-3-86653-131-4.
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VEBER, Jaromír. Řízení jakosti a ochrana spotřebitele. 2. vydání. Praha: Grada Publishing, 2007. 204 str. ISBN978-80-247-1782-1..
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Večeřa Jiří. Ochrana spotřebitele v České republice a Evropské unii. Praha, 2013. ISBN 978-80-8757-634-2.
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