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Lecturer(s)
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Ratislavová Kateřina, Mgr. Ph.D.
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Course content
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Lectures syllabi: Winter semester: - Explanation of the term "communication", structure, importance of communication in medical care - Types of communication, forms of nonverbal communication, communication disorders ? double bind, brainwashing, nonverbal communication significance in interactions with patients, communication barriers - General rules of interacting with people, errors in social perception and ways of preventing them - Observation - Verbal communication, rhetoric, culture of speech - Evaluation, devaluation, empathy, altruism - Dialogue - types, phases, presuppositions of a successful dialogue, errors in carrying a dialogue out, hearing versus listening. - Difficult life situations - Communication with people in difficult life situations, non-adaptive behaviour, personalities with non-adaptive features - Burnout syndrome, relaxation techniques - Dealing with unruly patients, break-through strategy, types of manipulators - Assertiveness, assertive rights, techniques, assertive acceptance of both justified and unjustified criticism, assertive expression of anger - Communication with a challenged person Tutorials syllabi: - self-recognition, self-acceptance, self-presentation - social perception - socio-psychological training - nonverbal communication - dialogue, questioning technique, pacing, summarizing, silence - rhetoric, performance, presentation - empathy development
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Learning activities and teaching methods
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Interactive lecture, Cooperative instruction, Discussion, Instruction based on dialogue, Students' portfolio, Skills demonstration
- Contact hours
- 36 hours per semester
- Presentation preparation (report) (1-10)
- 4 hours per semester
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| prerequisite |
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| Knowledge |
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| No particular prerequisites specified. |
| Competences |
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| N/A |
| N/A |
| N/A |
| learning outcomes |
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| Knowledge |
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| The students are capable of - describing verbal and nonverbal communication patterns - enumerating and describing the ways of active listening, social perception and the principles and techniques of assertive communication - recognizing errors in communication - using the principles of effective communication during the tutorials - predicting possible reactions to communication - performing practically self-reflection during the tutorials - acting for the benefit of others, showing empathy, tact and tolerance - presenting themselves and their work - collaborating in a team and controlling and conducting communication exercises |
| definuje chyby sociální percepce |
| vysvětlí poruchy výslovnosti, znělosti a plynulosti řeči, |
| vysvětlí poruchy komunikace na bázi metakomunikace, |
| hodnotí význam komunikace v práci porodní asistentky z pohledu evalvace/devalvace |
| Skills |
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| student aplikuje zásady efektivní komunikace, |
| realizuje sebereflexi |
| projevuje empatii |
| vede a řídí komunikační cvičení ve skupině |
| Competences |
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| N/A |
| N/A |
| N/A |
| teaching methods |
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| Knowledge |
|---|
| Interactive lecture |
| Skills demonstration |
| Cooperative instruction |
| Students' portfolio |
| Discussion |
| Skills |
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| Practicum |
| Skills demonstration |
| Competences |
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| Task-based study method |
| assessment methods |
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| Knowledge |
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| Test |
| Skills |
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| Skills demonstration during practicum |
| Individual presentation at a seminar |
| Competences |
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| Test |
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Recommended literature
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Murphy, Kate. Umění naslouchat. Praha: Dobrovský, 2022. ISBN 978-80-277-0232-9.
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Ptáček, Bartůněk. Důstojnost v medicíně. Praha, 2022. ISBN 978-80-271-1852-6.
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Ptáček, Radek; Bartůněk, Petr. Etika a komunikace v medicíně. Praha : Grada, 2011. ISBN 978-80-247-3976-2.
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Rosenberg. Nenásilná komunikace. Praha: Portál, 2022. ISBN 978-80-262-1785-5.
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Zahariades, Damon. Jak být asertivní a říkat ne bez pocitu viny. Praha: Grada, 2021. ISBN 978-80-271-4383-2.
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ZACHAROVÁ, Eva. Komunikace v ošetřovatelské praxi. Praha: Grada, 2016. ISBN 978-80-271-0156-6.
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