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Lecturer(s)
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Frei Jiří, PhDr. Mgr. Ph.D., MBA
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Müllerová Nina, Mgr.
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Svobodová Lucie, Ing. Bc.
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Krocová Jitka, PhDr. Mgr. Ph.D.
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Course content
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Course contents Lectures: - A general introduction to the quality and safety of healthcare services - the international standard ISO 9001, 15189, 19011th - Legislation in the field of quality in health care (laws, regulations and guidelines). - Other systems management quality systems. - Strategic management of health care quality. - Audits of quality management system requirements for the quality of the internal auditor. Seminars: - Standards of nursing care, proper medical records. - Indicators of quality nursing care and monitoring. - Risk management and prevention of adverse events in health care facilities, including monitoring and benefits. - Creation of controlled documentation.
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Learning activities and teaching methods
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Lecture, Seminar
- Preparation for formative assessments (2-20)
- 15 hours per semester
- Contact hours
- 14 hours per semester
- Preparation for comprehensive test (10-40)
- 40 hours per semester
- Presentation preparation (report) (1-10)
- 10 hours per semester
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| prerequisite |
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| Knowledge |
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| Knowledge of the basic terminology and principles related to quality management. |
| learning outcomes |
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| Student - Knows and is able to implement national standards of quality and safety of healthcare services at their own workplace - Is able to identify priority areas for quality improvement - Is able to plan internal audits - Can perform data collection and evaluation for quality assessment - Knows the creation of workflows - Can lead the team and motivate them to achieve common goals utilizing tools to promote quality management - Is able to coordinate the activities of the working group for the preparation of facilities / departments to external quality control |
| teaching methods |
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| Lecture |
| Seminar |
| assessment methods |
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| Test |
| Individual presentation at a seminar |
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Recommended literature
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Aktuální legislativa, normy..
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Rada kvality české republiky. Národní program kvality - 2012. 1. vydání. Praha: Národní informační středisko pro podporu kvality, 2012. 176 str. ISBN 978-80-02-02366-1..
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BJÖRN, Andersen, FAGERHAUG, Tom. Analýza kořenových příčin. Zjednodušené nástroje a metody. 2. vydání. Praha: Česká společnost pro jakost, 2011. 238 str. ISBN 978-80-02-02356-2..
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KOŽÍŠEK, Jan. Management kvality I. 4. vydání. Praha: ČVUT, 2015. 227 stran. ISBN 978-80-0105-673-8..
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NENADAL, Jaroslav, VYKYDAL, David, HALTAROVÁ, Petra. Benchmarking - mýty a skutečnost. 1. vydání. Praha: Management Press, 2011. 268 stran. ISBN 978-80-7261-224-6..
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ROS, Jay, TEMPLAR, Richard. Velká kniha manažerských dovedností. 1 vydání. Praha: Grada Publishing, 2006. 516str. ISBN 80-247-1279-2..
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SKOPAL, Jaroslav. Systémy managementu kvality - Směrnice pro proces zlepšování služeb ve zdravotnických organizacích. 2., vydání. Praha: Národní informační středisko pro podporu kvality, 2006. 142 str. ISBN 80-7283-207-7..
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ŠKRLOVI, Petr a Magda. Kreativní ošetřovatelský management. 1. vydání. Praha: Advent - Orion 2003. 477 str. ISBN 80-7172-841-1..
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VEBER, Jaromír. Řízení jakosti a ochrana spotřebitele. 2. vydání. Praha: Grada Publishing, 2007. 204 str. ISBN978-80-247-1782-1..
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