Lecturer(s)
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Course content
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- Parts of a commercial letter and their position on the page, envelope, - Job applications, CV, completing a form, letter of motivation, - Inquiry, model letters, phraseology, exercices, - Offer, answering an inquiry of a client, advertising letters and circulars, - Order, answering an offer, confirmation of an offer, - Delivery, note about sending, credit note, bank statement, - Payment, confirmation of receipt of goods, notice about payment, - Commercial information, request of information and answering this request, - Delay of delivery, excuse, complaint, answer, - Reason of complaint, acceptence of complaint, - Reminder, repeated reminder, request for postponement of payment, - Trade fairs, exhibitions, - Request for forms, organizational materials, completing of forms (application)
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Learning activities and teaching methods
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Collaborative instruction, Multimedia supported teaching, Skills demonstration, Individual study, Practicum
- Contact hours
- 26 hours per semester
- Undergraduate study programme term essay (20-40)
- 30 hours per semester
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prerequisite |
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Knowledge |
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The conditioning subject is UJP/FC8E. |
Skills |
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- write a formal invitation |
- use basic gestures used in francophone communication |
- explain the difference between the basic legal forms of business in France |
Competences |
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N/A |
N/A |
learning outcomes |
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Knowledge |
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- name greetings and closing phrases used in French business correspondence |
- name the particulars of a written response to a demand and offer |
- describe the particulars of an answer to a complaint or claim of goods or services |
- name and describe activities related to the participation of a company in a fair in France |
Skills |
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- dependently handle French business correspondence |
- respond in writing to a demand and offer |
- respond to complaints and claims relating to the supply of goods or services |
- handle formalities related to the participation of a company in a fair in France |
Competences |
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N/A |
N/A |
teaching methods |
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Knowledge |
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Practicum |
Multimedia supported teaching |
Skills demonstration |
Collaborative instruction |
Individual study |
Skills |
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Practicum |
Individual study |
Discussion |
Collaborative instruction |
Competences |
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Practicum |
Multimedia supported teaching |
Collaborative instruction |
Individual study |
assessment methods |
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Knowledge |
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Skills demonstration during practicum |
Seminar work |
Continuous assessment |
Skills |
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Skills demonstration during practicum |
Seminar work |
Continuous assessment |
Competences |
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Skills demonstration during practicum |
Seminar work |
Continuous assessment |
Recommended literature
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Grand, Odile. La correspondance personnele, administrative et commerciale. Paris : CLE International, 1991. ISBN 2.19.033371.7.
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Sachs, Rudolf; Pohorská, Renata. Francouzská obchodní korespondence = Correspondance commerciale. Plzeň : Fraus, 1999. ISBN 80-85784-84-X.
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