Learning outcomes
Professional knowledge:
- to identify basic cultural differences in different countries that are essential for the international trade
- to distinguish the key principles of effective communication
- to identify basic differences in the international telephone communication in some countries
- to distinguish the vocabulary used in a telephone conversation with a foreign business partner
- to distinguish the basic parts of business correspondence
- to identify basic principles of an effective business presentation and its preparation
- to identify basic principles of effective business negotiations and their preparation
- to distinguish the vocabulary for effective business negotiations
Professional skills:
- to have a business conversation with a business partner in different situations
- to prepare for an incoming and outgoing phone conversation with a foreign business partner (setting goals, etc.)
- to summarize and analyze information obtained by listening to specific business telephone conversations
- to make phone calls to foreign business partners in different situations (solving customer problems, etc.)
- to summarize and analyze information obtained by listening to a specific business presentation
- to prepare and give a business presentation on a given topic
- to summarize and analyze information obtained by listening to a specific business meeting
- to hold a specific business meeting on the basis of a particular agenda
- to summarize and evaluate business risks of a specific business situation
Last updated:
11.09.2023
